Data deletion

Choose either of the routes below:

• Write to us at vladw239@gmail.com with the subject “Data deletion request”, stating the channel (for example Instagram) and the name or the identifier you conversed under.
• Or ask for deletion directly in the conversation with the company concerned — the request reaches the account administrator, who carries it out from the platform.

We do not ask you for identity documents; it is enough to write from the messaging account you held the conversation with, so that we can confirm that the request comes from the data subject.

You can also ask for deletion without writing to us, straight from your Facebook account: Settings & Privacy → Settings → Apps and Websites, where you remove the app and then press “Send Request”. Facebook passes the request on to us, and we answer immediately with a confirmation code and the address of a page where you can read the status of the request at any time.

We owe you an honest word about a limit of this route: the identifier Facebook sends an app is specific to that app, while people who write to a Facebook or Instagram page are identified by a different kind of identifier. That is why a request arriving this way often cannot be tied automatically to the conversations in a company's inbox. The status page says exactly that when it happens, and the route that works for certain remains writing to us, stating the identifier you actually know (your phone number, your Instagram handle, the link to the comment).

• the contact record (name, phone number, e-mail, notes);
• the conversations held and all their messages, including the associated AI analyses;
• your contributions to public threads (for example comments), without deleting the messages of the other participants;
• the raw technical copies of the messages received from the messaging platforms;
• the corresponding record in the internal inbox system (Chatwoot) — the deletion propagates, no copies are left behind.

If part of the deletion cannot be carried out immediately (for example because an intermediate system is temporarily unavailable), the request is not reported as completed: we retry it until it is executed in full, and only then do we confirm it to you.

Deletion from ChatAssist does not affect the copies held by the messaging platform itself (Meta, Telegram) — for those, please address that platform.

We carry out deletion requests within one month of receipt at the latest, in accordance with Legea nr. 195/2024 (Law no. 195/2024 on the protection of personal data). As a rule it takes far less. Details about all of your rights can be found in the Privacy Policy.

This English text is a courtesy translation, provided for information only. The legally binding version of this page is the Romanian one, published at Ștergerea datelor. In the event of any discrepancy between the two versions, the Romanian version prevails.